Shipping policy
Thank you for visiting and shopping at All About That Wine. Following are the terms and conditions that constitute All About That Wine's Shipping Policy.
Domestic Shipping Policy
Order processing time
Subject to availability and receipt of payment, orders will be processed within 1-3 business days. This is the processing time, not total lead time (from when orders are placed to when it is received). Please refer to estimated delivery times below. Orders are not processed, shipped or delivered on weekends or holidays.
During peak times when we are experiencing a higher volume of orders, lead time will be slightly longer. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Please note products are made to order, which take time.
Larger orders will take slightly longer.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Courier Door-to-Door Economy UAfrica |
3-5 business days |
R95.00 |
|
Collection (Randpark Ridge) |
2-4 business days |
Free |
Delivery delays can occasionally occur, especially during seasonal times. Also note loadshedding can cause delays.
Delivery updates will be sent via email (check spam folder if not received).
Total lead time
Total lead time is the time from when the order is placed to when it will be received/delivered/ready for collection. It is the order processing time + estimated delivery time, which is usually around 3-10 business days, depending on stock availability, order size, how busy we are, the courier and the delivery address.
Shipment to P.O. boxes
All About That Wine does not ship to P.O. boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
All About That Wine is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Please get in touch if you reside outside South Africa and want to make a purchase on our site.
Customs, Duties and Taxes
All About That Wine is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Refund Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.